Privacy Policy
- Home
- /
- Privacy Policy
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiers: Name, address, email, phone number, etc.
- Financial Information: Payment details for purchases or installations.
- Energy Data: Information about your energy usage and solar system performance.
- Device Information: IP address, browser type, device identifiers, and usage data collected through cookies and tracking technologies.
- Professional Information: Company name, job title, industry, etc. (if applicable).
2. How We Collect Your Information
We may collect your personal information in several ways:
- Directly from You: When you provide your details through forms on our website, contact us via phone or email, sign up for newsletters, or purchase products.
- Automatically: Via cookies and similar tracking technologies when you visit our website.
- From Third Parties: Including contractors, business partners, or publicly available databases.
3. How We Use Your Information
We use your personal data to:
- Provide, operate, and maintain our products and services.
- Process payments and fulfill contracts.
- Respond to inquiries and provide customer support.
- Personalize and improve your experience on our website.
- Send marketing communications, offers, and promotional materials (with your consent).
- Comply with legal obligations and protect our legal rights.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service Providers: Third-party companies that help us provide services (e.g., payment processors, installers, IT service providers).
- Business Partners: For co-marketing or collaborative offers (with your consent).
- Legal Authorities: When required by law or to protect our rights.
- Affiliates: Companies within our corporate group.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access and Rectification: Request access to the information we hold about you and request corrections.
- Erasure: Request deletion of your data in certain circumstances.
- Data Portability: Receive your data in a structured, commonly used format.
- Withdraw Consent: Opt-out of marketing communications or data processing (where consent is required).
- Object to Processing: Under certain conditions, you may object to the processing of your data.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. However, no data transmission or storage can be guaranteed to be completely secure.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to track usage and improve user experience. You can manage or disable cookies through your browser settings.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware of such data, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy regularly for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Email: info@flamesolren.com
Phone: +91 99043 22028
Address: 4, Shrinathji Bunglows, Pedar Road, Lajamni Chowk, Mota Varachha, Surat, Gujarat – 394101.